Posted: 13 October 2009 @ 14:31
I have returned the power supply quoting the case number any news on progress?
Posted: 14 October 2009 @ 06:10
Apologies for the delay. What we'll do is inquire with our service department to get further information on your replacement power supply.
Posted: 19 October 2009 @ 08:18
Kindly accept our apologies for the delay in send your replacement power supply. We were awaiting a batch of replacement power supplies to be delivered. I can now confirm that your replacement is being sent out today. Please allow two working days for delivery.
Please note that our repair process does not retain any data on the drive. Any data on a hard disk will be completely erased in the testing process and presently we do not provide data recovery services. Any component that is inoperable will be repaired as necessary.
kb2ct wrote:The music is minor. I already have about six terabytes of music. Data recovery costs are on a corporate scale. At least a thousand British pounds for clean room fees.
LaCie always reformats. Try reformatting yourself, then ship to LaCie. Maybe it is behaving like customs put it through a MRI scan.
kb2ct wrote:I never expected such a hassle.
Posted: 22 October 2009 @ 06:23
Understood. What we'll do then is to forward this ticket to our service department to raise a return for you. Do make sure the address and other contact information we have for you on file is correct. You should receive the details from them shortly.
Posted: 27 October 2009 @ 03:42
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